SHIPPING INFORMATION
Local Pickup
Updated November 9, 2023
We offer free local pickup from our Hillsborough HQ (500 Meadowlands Drive, Hillsborough, NC 27278) Monday - Friday from 11 AM - 2 PM. Just select local pickup at checkout, and we will send you an e-mail when your order is ready!
Please note: Orders not picked up within 30 days of the first email notice that “Your order is ready for pickup” will be restocked and subject to a 15% restocking fee. Please contact us ASAP if this is an issue.
Shipping Rates & Turnaround Times
Our handcrafted nut butters and bars are freshly made in small batches and typically ship in 3-5 business days. We offer real–time shipping rates for services including USPS Priority Mail, USPS Retail Ground, FedEx – 2nd Day, and FedEx Home Delivery. These options include estimated shipping and arrival dates, but please note that delivery dates are not guaranteed, as they are subject to change by carrier. We don’t add any handling fees, so what you pay for shipping is exactly what it costs.
Free shipping is available for orders of $70 or more within the contiguous United States, not including P.O. Boxes, Alaska, or Hawaii.
*Order must equal $70 or more after discounts are applied and before taxes and optional package protection to qualify for free shipping.*
International Shipping
International shipping is available via FedEx, USPS Priority Mail International, and USPS Priority Mail Express International. Please note that import duties and taxes may apply upon arrival. These fees are beyond our control, are set by the Customs Authority of the destination country, and depend on a number of factors such as local Value Added Tax (VAT) rates and local import taxes. It is the customer’s responsibility to pay these fees. Big Spoon Roasters is not responsible for orders rejected by customs.
Lost, Stolen, or Damaged Packages
We do our best to ensure that your order arrives in a timely manner and in excellent condition. Each package is in perfect condition when leaving our facility and we invest a great deal in padding to prevent breakage. Once we hand off a package to a third-party carrier, we cannot be responsible for any lost, stolen, delayed, or damaged packages caused by the carrier or other external forces. Please note that extreme weather or natural disasters can also cause unforeseen delays.
We’re pleased to offer low-cost Package Protection insurance, which covers your package if it is lost, stolen, or damaged during shipping. If you do not wish to add shipping insurance to your order, please toggle “off” for optional package protection in our cart drawer. The cost of adding Package Protection is $1.25.
By adding shipping protection to your order, you can rest easy knowing that your order will be 100% covered in the event of loss, theft, or damage.
If you purchased Package Protection insurance, please reach out to orders@bigspoonroasters.com with your order number, any issues, and/or photos of damages caused during shipping.
If you did not opt-in to Package Protection and your package is lost, stolen, or damaged, please contact the carrier directly for assistance. Make sure to have your tracking number handy, which can be found in your shipment confirmation email.
Please be advised that by deselecting (declining) Package Protection, you assume all shipment risk and agree to not hold Big Spoon Roasters liable for any lost, stolen, or damaged packages.
If you do not want to risk loss, adding shipping protection to all orders is strongly advised.
Preventing Loss
For FedEx shipments, we encourage you to sign up for FedEx Delivery Manager, a free solution that offers more control over deliveries, real-time alerts, the ability to hold packages for pick-up at convenient locations, online signatures, editable delivery instructions, and options to request a vacation hold. Learn more at fedex.com/delivery.
Thank you!