Privacy Policy

Thank you for visiting the Big Spoon Roasters' website. We are committed to providing an enjoyable shopping experience and safeguarding your information. Below, we have outlined how we use, distribute, and protect your information. You automatically accept the practices outlined in this policy by visiting and/or purchasing from


Device Information:

Upon visiting our site, we automatically collect “device information,” which includes IP address, time zone, web browser, device, and/or some cookies already active on your device. As you browse our site, we collect information about the products you view and how you interact with our site. 


This automatically collected information may be shared with service providers, including those who assist us with technical support, marketing providers, and/or trusted third-party sources. 


We collect device information using log files, tags, and “cookies”—small, removable data files that are placed on your internet browser and are used by most online retailers/sites. Our cookies or other files are not harmful to your computer. We have included a list of cookies below so that you can elect whether to opt-out:


  1. _session_id: unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.).
  2. _shopify_visit: no data held, Persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits.
  3. _shopify_uniq: no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  4. Cart: unique token, persistent for 2 weeks, stores information about the contents of your cart
  5. _secure_session_id: unique token, sessional
  6. storefront_digest: unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
  7. PREF: persistent for a short period, set by Google and tracks who visits the store and from where.


Age of Consent:

By using our site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.


Order/Personal Information:

When you order or attempt to order through our web shop, we will collect personal information knowingly provided by you (including but not limited to name, email address, mailing address, contact information, and credit card information) for order fulfillment purposes. Marketing materials may be sent to the email address provided if opted in, and you will always have the option to unsubscribe to such materials.


How do we use this information?

We use device information to screen for potential risk and fraud, and to optimize our site and the performance of marketing campaigns. We use personal information to communicate with you, fulfill orders, and screen these orders for risk/fraud.


We may share this personal information with third parties/companies whose services or support we utilize, including hosting, printers, marketing services, or otherwise. These companies are not authorized to use any information shared with them for any other purpose. Remember that certain providers may be in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you reside in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Policy.


Additionally, we may be required to share information if requested by law enforcement or government officials.


How do we protect your information?

We have taken various measures to ensure your information’s safety. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 


All your personal data provided at time of order or otherwise is securely stored.


As with anything on the internet, no security is guaranteed permanently secured despite these efforts, and by providing your information, you are doing so at your own risk.


Can I opt out/change my information?

We will change, update, or correct your personal information upon your request. You can opt-out of marketing materials through a link at the bottom of emails, or by sending STOP in response to any of our SMS text messages. If you have any issues, you can reach out to


How do you distribute information collected offline?

While most information we collect is through our online shop and site, some is collected in-person, offline, or over the phone. We will only ask for personal information required for any transactions, and any credit card information will be processed securely.


We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


For further questions or information, please reach out to